General:

All pricing on this site is in Australian dollars and delivery is only available to Australian addresses. Division X Ltd is a New Zealand based business. 

Shipping:

COVID-19 Stage 4 Lockdown Policy:

As we band together to fight Covid-19, some parts of our operations remain closed. Our online store will always be open for your orders, however, we are unable to ship them until it is deemed safe to do so by Government. We don’t have a date on that yet, but we can assure you that as soon as couriers are permitted to pick up and deliver non-essential goods, your orders will be on their way. Our customer service and marketing teams are working from home. Feel free to email us on team@ethika.co.nz if you have any questions. Stay safe. Ethika – With You Everywhere

Normal Policy:
Once an order is placed and approved, it will leave our warehouse within 48 hours. Depending on your location and the nature of the goods ordered, if you choose Australia Post the delivery time frame will be 3-10 working days from the sending date. Metro areas are 3-5 days and rural areas are 5-10 days. DHL is much faster and more reliable, typically delivering in 1-2 days for Metro areas and 2-4 days for rural. You will be sent an email detailing tracking information on the day that your order is processed.

Order Cancellation, Refunds & Exchanges:

If you are not satisfied with your purchase we will assist you with your refund or exchange. We are happy to exchange/refund any item purchased online (unless stated otherwise). However, the following conditions do apply:

You must notify us of your intention to exchange/refund within 3 days of receiving your product and return your product to us within 10 working days.

You are to cover the costs of freighting your items back to us.

These items must be sent back via courier (track and trace).

For size exchanges and warranty replacements Division X Ltd / Ethika AU will cover the cost of the return freight of the correct item back to you (this excludes sale items).

All items must be returned in the condition in which they were shipped: un-used, with all original tags and in the packaging it was delivered in.

Our retail store locations cannot accept returns for products purchased online. Similarly, we cannot accept returns online for products purchased in our retail store locations. These matters must be dealt with at the location of purchase. 

How To Return/Exchange:

If you wish to exchange/return please follow these steps:

Contact Division X Ltd / Ethika AU to advise us of your intention to return/exchange an item. Phone +646 358 0311 or email teamAU@ethika.co.nz

Fill out the return form which will be provided to you.

Include the completed form with the item and return to us.

Replacements and/or refunds will be processed after we receive your returned item.