Terms of service

General:
All pricing on this site is in Australian dollars and delivery is only available to Australian addresses. Division X Ltd is a New Zealand based business.

Shipping:

COVID-19 Stage 4 Lockdown Policy:

As we band together to fight Covid-19, some parts of our operations remain closed. Our online store will always be open for your orders, however, we are unable to ship them until it is deemed safe to do so by Government. We don’t have a date on that yet, but we can assure you that as soon as couriers are permitted to pick up and deliver non-essential goods, your orders will be on their way. Our customer service and marketing teams are working from home. Feel free to email us on team@ethika.co.nz if you have any questions. Stay safe. Ethika – With You Everywhere

Normal Policy:
Once an order is placed and approved, it will leave our warehouse within 48 hours. Depending on your location and the nature of the goods ordered, if you choose Australia Post the delivery time frame will be 3-10 working days from the sending date. Metro areas are 3-5 days and rural areas are 5-10 days. DHL is much faster and more reliable, typically delivering in 1-2 days for Metro areas and 2-4 days for rural. You will be sent an email detailing tracking information on the day that your order is processed.