All pricing on this site is in Australian dollars and delivery is only available to Australian addresses. Division X Ltd is a New Zealand based business.
Our shipping costs are as below:
Orders Under $100 - $5.99 on Aus Post / $14.99 on DHL
Orders $100-$150 - Free on Aus Post / $5 on DHL
Orders Over $150 - Free on either Aus Post or DHL (customers choice)
DHL Shipping Details:
DHL is by far the fastest and most reliable choice. Most parcels are delivered to metro areas within 2-3 working days. Non-Metro areas should expect delivery within 4-6 working days. Occasional delays may add to these time frames. Please use these stated times as a guide only
Aus Post Shipping Details:
Aus Post is less reliable and slower, but, also cheaper. Most parcels are delivered to metro areas in 5-7 working days. Non-Metro areas should expect delivery withing 6-14 working days. Occasional delays may add to these time frames. Please use these stated times as a guide only
Order Cancellation, Refunds & Exchanges:
If you are not satisfied with your purchase we will assist you with your refund or exchange. We are happy to exchange/refund any item purchased online (unless stated otherwise). However, the following conditions do apply:
- You must notify us of your intention to exchange/refund within 3 days of receiving your product and return your product to us within 10 working days.
- You are to cover the costs of freighting your items back to us.
- These items must be sent back via courier (track and trace).
- For size exchanges and warranty replacements, Division X Ltd / Ethika AU will cover the cost of the return freight of the correct item back to you (this excludes sale items).
- All items must be returned in the condition in which they were shipped: un-used, with all original tags and in the packaging it was delivered in.
- Our retail store locations cannot accept returns for products purchased online. Similarly, we cannot accept returns online for products purchased in our retail store locations. These matters must be dealt with at the location of purchase.
How To Return/Exchange:
If you wish to exchange/return please follow these steps:
- Contact Division X Ltd / Ethika AU to advise us of your intention to return/exchange an item. Phone +646 358 0311 or email teamAU@ethika.co.nz
- Fill out the return form which will be provided to you.
- Include the completed form with the item and return to us.
- Replacements and/or refunds will be processed after we receive your returned item.